Here is a Return and Exchange Policy specifically tailored for used Apple devices sold by iStore Jordan. It reflects best practices in the industry while aligning with local consumer protection standards and Apple reseller norms.
Return & Exchange Policy for Used Devices – iStore Jordan
Effective Date: [1-3-2023]
Last Updated: [5-5-2025]
Applies to: All used, refurbished, or pre-owned Apple devices sold by iStore Jordan.
1. Eligibility for Return or Exchange
iStore Jordan accepts return or exchange of used devices within 7 days from the original purchase date, subject to the following conditions:
The product must be in the same physical and functional condition as sold.
Original invoice must be presented.
All accessories and packaging (if provided at sale) must be returned.
No signs of physical or liquid damage.
Device must not be iCloud locked or show Find My iPhone as enabled.
2. Exchange Terms
Used devices may be exchanged for:
A different used device of equal or greater value (with payment of the price difference).
Store credit valid for 30 days (if an immediate exchange is not possible).
Exchanges are subject to stock availability.
3. Refund Policy
Refunds on used devices are only offered in the following cases:
The device has a non-repairable hardware issue not disclosed at the time of sale.
The product was misrepresented (e.g., wrong model, storage, or condition).
Refund requests must be made within 7 days.
Refunds will be processed:
By bank transfer or same payment method.
Within 7–10 business days.
4. Warranty on Used Devices
Used Apple devices sold by iStore Jordan are covered by a limited warranty of 30 days, unless otherwise stated on the invoice. Warranty covers:
Hardware defects not caused by misuse.
Battery issues (if capacity is below 80% at sale).
Exclusions include:
Physical or liquid damage.
Software issues due to unauthorized apps or updates.
5. Non-Returnable Items
Returns or exchanges will not be accepted for:
Devices with visible damage incurred after purchase.
Items missing accessories or invoice.
Devices with software tampering or jailbreaking.
Sales marked “final” or discounted under a clearance policy.
6. Return & Exchange Process
Visit any iStore Jordan branch with your device and invoice.
The device will be inspected by our technical team.
Eligible devices will be refunded, exchanged, or issued store credit.
Inspection time: 1–3 business days.
7. Your Consumer Rights
This policy is in accordance with the Consumer Protection Law in Jordan. Customers may also contact the Jordan Consumer Protection Society if their rights are violated.
More info: JCPS Official Website
